Privacy Policy

Who we are

Ningbo Eleven Garments Co., Ltd. provides apparel design, development and manufacturing services. This policy explains how we handle information submitted through 11garments.com.cn.

Information we collect

When you submit an inquiry, we collect the contact, company, product, quantity, market, timeline and project information you provide. If you upload reference files, we also store those files and their filenames so our team can evaluate your request.

We collect limited first-party website analytics: the page visited, time of the visit, referring website hostname and campaign parameters such as UTM source. We do not use this analytics system to collect your name, email address, IP address, advertising ID or cross-site browsing history.

How we use information

• To respond to inquiries and evaluate product development.
• To prepare samples, quotations and production discussions.
• To protect the website from misuse and troubleshoot problems.
• To understand which pages and campaigns generate useful inquiries.

Legal basis and sharing

We process inquiry information to take steps requested by you before entering a business relationship and for our legitimate interest in operating a secure B2B website. Information is shared only with service providers or production partners when necessary to respond to your request, operate the website or comply with law. We do not sell personal information.

Storage, international access and retention

Website data is stored on our contracted hosting infrastructure. Our team in China may access inquiry information, including information submitted by customers in other countries. Inquiry records and uploaded files are normally retained for up to 24 months after the last meaningful contact. Aggregated website analytics are normally retained for up to 13 months, unless a longer period is required for security, legal or active business purposes.

Cookies and tracking choices

Our first-party analytics does not require marketing cookies and does not create a visitor profile. If your browser sends the “Do Not Track” preference, the analytics tracker does not send a page view. Essential security or administration functions may still use technical authentication data when an administrator signs in.

Your choices and rights

Depending on your location, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or withdraw consent where consent applies. We may need to verify your identity before completing a request.

Security

Inquiry attachments are stored under private object keys and are available through the password-protected administration area. We use reasonable technical and organizational safeguards, but no internet transmission can be guaranteed completely secure.

Contact us

For privacy questions or requests, email Sales@11garments.com or write to Ningbo Eleven Garments Co., Ltd., ChengHeng Lou Industrial Zone, GuLin Town, HaiShu District, Ningbo, Zhejiang, China.